Metabel Zara Limited (“we”, “our”, or “us”) is a through-the-line marketing partner operating across Kenya, Uganda, and Tanzania, providing services including activations, merchandising, performance outsourcing, visibility, digital & PR, fleet, events, and last-mile distribution (LMD). We respect your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or interact with our website, including but not limited to our Home, About, Portfolio and Contact pages. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
You may voluntarily provide personal information through our website forms (such as the "Start a Project" brief form and the "Apply for a Role" careers form), email, or other communications with us. This may include:
- Full name
- Company or organization name
- Email address
- Phone number
- Project interest area (e.g., Activations, Merchandising, Performance Outsourcing, Visibility, Digital & PR, Fleet, Events, LMD)
- Project brief or enquiry details
- Job role applied for, location, years of experience, and portfolio or LinkedIn links (for job applicants)
- CV/résumé and cover letter file uploads (for job applicants)
- Newsletter sign-up email address
- Any other information you choose to provide
1.2 Automatically Collected Information
When you access our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referring website addresses
This information helps us understand how visitors use the website and helps us improve its functionality and security.
2. How We Use Your Information
We may use the information collected for the following purposes:
- Responding to enquiries, project briefs, and job applications submitted through our Contact page
- Communicating with you about our services or your application
- Providing information about our services across Kenya, Uganda, and Tanzania
- Reviewing and processing job applications and contacting candidates about open opportunities
- Sending newsletter updates to those who subscribe
- Improving the performance and usability of the website
- Maintaining website security and preventing misuse
- Monitoring website traffic and analytics
- Complying with legal or regulatory obligations
We will only process personal data where there is a legitimate reason to do so.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that allow websites to remember preferences and recognize returning visitors.
Cookies may be used for:
- Website functionality
- Security
- Performance monitoring
- Website analytics
You may configure your browser to refuse cookies or notify you when cookies are used. However, disabling cookies may affect certain website features.
4. How We Share Your Information
We do not sell, rent, or trade personal information. However, your information may be shared with:
Service Providers – trusted third-party providers who assist in operating our website, processing job applications, sending newsletters, or supporting our marketing services.
Legal Requirements – where disclosure is required by law, regulation, legal process or governmental request.
Business Protection – where necessary to protect our rights, property, security or legal interests.
All service providers are expected to maintain appropriate confidentiality and data protection standards.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes described in this Privacy Policy
- Respond to enquiries, briefs, or job applications
- Comply with legal obligations
- Resolve disputes or enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
6. Data Security
We implement reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
7. International Data Transfers
As Metabel Zara operates across Kenya, Uganda, and Tanzania, and may use service providers located in other countries, your information may be processed or stored outside your home jurisdiction. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.
8. Privacy Rights
Depending on applicable data protection laws in your jurisdiction, you may have certain rights regarding your personal data, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal information
- Restrict or object to certain processing activities
- Withdraw consent where consent was previously provided
Requests regarding your personal data may be submitted using the contact information below.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. The updated version will be posted on this page with a revised effective date. Continued use of the website after updates indicates acceptance of the revised policy.
10. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:
Metabel Zara Limited
Mukima Drive Estate, House No. 007B, Off Garden Estate Road, Nairobi, Kenya
Email: info@metabelzara.com